First Line

Weekend Support Analyst

Sittingbourne, England   |   Full Time

Working as a weekend First Line Support Engineer, you'll be supporting businesses in the Financial Services sector, such as hedge funds and family offices. They understand IT is an investment, and value the input of all the engineers on the team.


This role is for a full time Weekend Support Engineer - your shift will include every weekend which would be an 8-5pm (Working from home) shift - With then 2 days off a week.


You'll be responsible for:

  • Desktop and laptop fixes
  • Supporting users remotely and over the phone
  • Monitoring client networks
  • Troubleshooting and fixing issues with both Windows and Mac OS
  • Managing active directory and group policy
  • Liaising with third party support teams, such as Sage and Bloomberg
  • Completing checks on vital systems.


In your daily role, you’ll gain exposure to tools and systems within the O365 ecosystem, Windows Servers, networking equipment and much more.

We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. If you're still hungry for more, we also provide a budget for training and conferences you want to attend. You'll join a team who prioritises quality and maintaining good relationships with users. That means a happier day for you.


To qualify for this position, you will need experience supporting Microsoft Windows and active directory and Office 365 (Admin centre, Exchange, Licensing etc)

Your success will be defined by KPIs focused on:

  • Ticket stats e.g. first time fixes and average resolution time
  • Quality ticket notes
  • Good feedback from users
  • Thorough monitoring and alerting of critical systems.


You'll have regular one to ones with your manager, where you can discuss objectives, and progression within the business.


The benefits package consists of:

  • Private medical insurance
  • 33 days annual leave including 8 bank holidays
  • A 4% matched pension
  • Individual yearly training budget
  • Team social events
  • A private counsellor
  • Ride2work scheme
  • 4X salary death in service insurance
  • 4X salary critical illness insurance


We'd love to see your CV, or if you have questions, please call the office and ask for Aled or Ruby.

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